Solutions
Brands & customer communities
Product updates, a help forum, tickets with transcripts, your own bot identity.
A brand’s community needs to look like the brand and answer like a support desk. The Brand & customer community blueprint builds product updates, a help forum, the community channels, a support area with a ticket panel and staff channels behind a captcha gate, with Discord’s AutoMod rules on.
Tickets open a private channel with your staff and file a transcript; nine kinds of log keep a record; the security audit scores the server; and on Business the bot runs under your own application, so members see your name and avatar on every message.
Brand & customer community: 22 channels · 8 roles · 6 Discord AutoMod rules · 8 house messages
What the blueprint builds
Read from the blueprint file: every category with its channels, exactly as Apply creates them. You rename what you like afterwards.
╭── 👇 Start here!
- ✅┃verify_start
- 📜┃rules
- 📖┃start_here
- 🆘┃help_verifying
- 🎭┃get_roles
╭── 📢 Updates
- 📢┃announcements
- 🚀┃product_updates
- 📅┃events
- 🟢┃status
╭── 💬 Community
- 💬┃general
- 👋┃introductions
- 🌟┃showcase
- 🆘┃help
- 💡┃feedback
╭── 🛡️ Customers
- 🛡️┃customers_chat
- 🔑┃early_access
╭── 🎫 Support
- 🎫┃support
╭── 🔊 Voice
- 🎙️ Lounge
- 🗓️ Office hours
- 💤 AFK
╭── 🛡️ Staff
- 🛡️┃staff_chat
╭── 🤖 Moderator logs
- 🤖┃mod_logs
The roles
Created with their permissions; the ones marked are handed out to members by a picker or by verification.
- @everyone
- {bot}
- Host
- Team
- Memberhanded out
- Customerhanded out
- Update pinghanded out
- Event pinghanded out
Questions people ask
Can we remove JP Metamods branding entirely?
With the custom bot identity (Business, or the add-on) the bot runs under your application; with custom branding (Pro, or the add-on) the embed footers carry your name.
Other kinds of community
Add the bot, run the tour, invite your members
It takes one afternoon. The captcha, the roles and the welcome are waiting for them.