Grow
Tickets
A private channel with your staff, one button away.
A member presses the button on the panel; the bot opens a channel that only they and the staff can see, under a Discord category it manages, one open ticket per member. On close the bot writes a transcript, attaches it as a text file to the log and to the member’s DM, and removes the channel.
A category is a kind of ticket with its own staff roles: “Support” for the moderators, “Partnerships” for the owners. With more than one, the member picks one when opening a ticket; with one, the ticket opens straight away.
Plan: Free: one category · Pro: unlimited
The panel, designed by you
The message with the button, in the channel you pick. Design the embed, set the button label, Post; posting again edits it in place. Moving it deletes the old one first.
Never out of room
When a Discord category holds 47 open tickets the bot opens the next one, “Tickets-2”, and removes a category again when its last ticket closes.
A first message that helps
What the member reads the moment their channel opens: how to describe the problem, when to expect an answer. {user}, {number}, {category}, {server} and {bot} are filled in.
How it works
The dashboard’s tour walks you through these same steps on the page itself, one setting at a time.
- 1
Staff and category
The roles that see every ticket (the blueprint’s moderator and host roles are preselected) and the Discord category to create channels in.
- 2
The panel
Channel, embed, button label. Post it.
- 3
A ticket
Opened by the button, answered by staff, closed with a transcript.
What you control
- The switch
- Off leaves the panel but answers “switched off” to a press.
- Log channel
- Every closed ticket with who opened it, who closed it, how many messages, and the transcript. The Logs page’s ticket-logs channel is used instead when it is on.
- Categories
- Name and staff roles per kind of ticket.
- Staff roles and Discord category
- Who sees every ticket; where channels are created.
- Panel
- Channel, embed, button label.
- Welcome message
- The first message in a ticket.
Commands
The slash commands this feature registers in Discord, with the permission a member needs to use them. The full reference lists every command.
/ticket
various ticketing commands
BanMembers
/ticketcat
manage ticket categories
ManageGuild
Questions people ask
Can a member open two tickets?
No, one open ticket per member; staff can open more.
Where does the transcript go?
As a text file to the log channel and to the member’s DM when it is open.
Add the bot, run the tour, invite your members
It takes one afternoon. The captcha, the roles and the welcome are waiting for them.